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Read the 2015 Culture White Paper here.
Below are a few summary snippets for a quick, high-level read of how “Executive’s Perception Gap” of Culture may be a significant disconnect from management and employee’s perspective.
Executives tend to perceive their organization Culture to be 50% better than other employees do. Any effort to improve an organization’s culture should begin with addressing this Executive Perception Gap.
Understanding the Executive Perception Gap
There is an oversight among executives concerning their views on the health of their organization’s cultures. Their perception of organizational culture as compared to the perceptions of the organization is significantly higher! This perception gap is easily shown when comparing executives’ and HR professionals’ perceptions of their organizational culture against the perception of mainline staff.
On average, Executives within organizations score a positive result on Culture at 53% better than mainline staff. This reveals a gap when compared to HR professionals, who score Culture as only 9% better than mainline staff.
The gap is the same when looking at the inverted situation aka organizations with overall negative culture scores. On average, even for organizations with an overall negative culture score, executives rate their Culture are 51% higher than do the mainline staff at the company! Contrast this to HR professionals, who, although still skewed, report a score only 10% higher than mainline staff.
In each scenario, executives have an ‘inflamed’ sense of the value and strength of their organization’s culture relative to the HR professionals & mainline staff. This verifies that executives are not simply amplifying the good as better and the bad as worse…but rather are consistently overvaluing the strength & performance of their companies’ Culture.
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